Gaya APA
Tjiptoni, Fandy, Chandra, Gregorius. (2005).
Service, Quality & satisfaction .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptoni, Fandy, Chandra, Gregorius.
Service, Quality & satisfaction.
Yogyakarta:
Andi,
2005.
Text.
Gaya MLA
Tjiptoni, Fandy, Chandra, Gregorius.
Service, Quality & satisfaction.
Yogyakarta:
Andi,
2005.
Text.
Gaya Turabian
Tjiptoni, Fandy, Chandra, Gregorius.
Service, Quality & satisfaction.
Yogyakarta:
Andi,
2005.
Print.